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Privacy Policy

This Privacy Policy explains how SplintStudy (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website and services.

1. Introduction

Welcome to SplintStudy.This Privacy Policy describes what personal data we collect, why we collect it, how we use it, and your rights.

By accessing or using our website and services you agree to the terms of this policy. If you do not agree, please do not use our services or provide personal information.

2. Information We Collect

We collect information that helps us deliver and improve our services. Categories of data include:

  • Personal information: name, email, phone number, billing address, organization, job title.
  • Account data: username, password (hashed), profile information, preferences and settings.
  • Learning data: enrolled courses, progress, quiz and assessment results, certificates, cohort membership and feedback.
  • Payment & billing: payment identifiers, transaction records (actual card numbers are processed by payment providers — we do not store full card numbers).
  • Device & technical data: IP address, device type, browser, operating system, cookies, and log data.
  • Communications: messages, support inquiries, emails, and survey responses.
  • Third-party data: information from connected services (e.g., social logins) and public sources.

3. How We Use Your Information

We process personal data to provide and improve SplintStudy’s services, including:

  • Creating and managing user accounts, processing course enrollments, and delivering course content and certifications.
  • Processing payments, invoices, and refunds.
  • Providing technical support and responding to inquiries.
  • Personalizing recommendations and content based on learning history and preferences.
  • Conducting analytics to improve platform performance, content quality, and user experience.
  • Preventing fraud, abuse, and other security incidents.
  • Sending administrative and marketing communications (with your consent where required).
  • Complying with legal obligations and enforcing our Terms of Use.

5. Data Sharing & Third-Party Services

We do not sell your personal information. We may share data with:

  • Service providers: payment processors, cloud hosting, analytics, email delivery, and LMS providers - all under strict contracts and confidentiality obligations.
  • Partners & instructors: when courses are delivered by third party partners, limited data needed for delivery (enrollment, progress) is shared.
  • Legal requests: to comply with lawful requests, protect rights, or respond to legal process.
  • Business transfers: in connection with mergers or asset sales. We will notify users where required by law.

We require third parties to implement reasonable data protection measures and only process data for permitted purposes.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to recognize you, remember preferences, analyze usage, and provide personalized content. Categories include:

  • Essential cookies: required for core functionality (login, security).
  • Performance & analytics: to measure and improve site performance.
  • Functional cookies: store preferences and settings.
  • Advertising/targeting: if we run ads, these help deliver relevant ads (subject to consent where required).

You may manage cookies through your browser settings. For details, see our Cookie Policy (link).

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy and to meet legal obligations. Typical retention examples:

  • Account information and learning records: retained for the duration of your account and for a period afterward to meet regulatory or internal policy needs.
  • Billing and transaction records: retained to satisfy accounting and tax obligations.
  • Analytics and logs: retained for a limited period for performance and security monitoring.

When data is no longer needed, it is securely deleted or anonymized.

8. Your Data Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • Access: request a copy of personal data we hold about you.
  • Rectification: correct inaccurate or incomplete data.
  • Erasure: request deletion of your data where permissible.
  • Restriction & objection: limit or object to processing in certain circumstances.
  • Data portability: request transfer of your data in a structured, machine-readable format.
  • Withdraw consent: if processing is based on consent, you may withdraw it.

To exercise any rights, contact info@splintstudy.com. We will respond per applicable law.

9. Security of Your Information

We implement administrative, technical, and physical safeguards to protect data, including:

  • Encryption in transit (HTTPS/TLS) and encryption at rest for critical data.
  • Access controls and role-based permissions.
  • Regular security assessments and staff training.
  • Incident response procedures; we will notify affected users and authorities where required by law.

While we strive to protect data, no system is 100% secure - always exercise caution with sensitive information.

10. International Data Transfers

SplintStudy operates globally. Personal data may be processed or stored in countries outside your home jurisdiction. When transferring data cross-border, we implement safeguards such as Standard Contractual Clauses, and where required, other legal mechanisms to ensure protection.

11. Children’s Privacy

Our services are intended for users 18 years or older (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under the applicable age. If you believe we have collected such information, contact us and we will take steps to delete it.

12. Changes, Contact & Complaints

We may update this Privacy Policy from time to time. Material changes will be announced on the website with a revised effective date.

For privacy inquiries, data requests, or complaints:

If you are located in a jurisdiction with a data protection authority, you may also lodge a complaint with your authority.